Cancellation policy

Customers have a statutory right to cancel online purchases within 14 days of receiving the goods, known as a cooling-off period, allowing full refunds without giving a reason.

We charge a cancellation fee or bank transaction charge, for example, 2.5% of the order value.

Cancellation usually must be communicated in writing (email or cancellation form) before the cooling-off period ends.

Cancellation policies can vary depending on product categories, such as made-to-order or customized items that may have limited cancellation windows or fees.

If the product has already been shipped, cancellation might not be possible at the order or product level, but shipment-level cancellation or rejecting delivery could be options

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Cancellation policy

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